Return Policy

At RATOSHOP, we’re committed to delivering exceptional quality and ensuring you feel great about every purchase. If your order from RATOSHOP doesn’t meet your expectations, you may return or exchange it within 30 days of the original purchase.

Returns

To qualify for a return, products must be unworn, unused, and in their original condition with all tags intact. Please be aware that returns for items purchased on RATOSHOP cannot be processed at physical retail locations, and likewise, store purchases are not eligible for return via our website.

Exchanges

We currently offer size exchanges for items bought online, provided they are in unused condition and still have their tags attached. Unfortunately, items bought in-store cannot be exchanged through our website. If you’re looking to exchange for a different color or have any specific concerns, feel free to reach out—our team will gladly assist you.

How To Start A Return Or Exchange

To initiate a return or exchange, sign in to your account, go to your Order History, and select the relevant order to begin the process.

No account? Click here to locate your order and get started.

Kindly be aware that returns and exchanges must be handled as individual requests. If you need assistance or have any inquiries, feel free to reach out to our support team—we’re always here to assist you!